When my family and I unexpectedly suffered the loss of my brother in 2014 we had the pleasure of working with Ryan Funeral Home. The staff and facilities are top notch and the staff was ready to assist us in any way they could from the moment we walked in the door. Given that this was an unexpected loss there had been no preplanning done. This was my first experience making arrangements for services for a loved one and our funeral director, Ross, guided us through planning every step of the way and made a very difficult situation as easy as possible. It was obvious that the staff at Ryan have received the best possible training. They treated the deceased with care and respect and they treated the family with the utmost respect and sensitivity while maintaining the highest level of professionalism. They were happy to honor all our requests and let us customize the service to fit our loved one, including creating a customized music playlist for the visitation. The facility was clean and inviting and catered to making visitors feel welcome and comfortable. The funeral director and chapel assistant were attentive and happy to help us in any way they could. I really can't say enough good things about Ryan Funeral Home and the staff they employ and I am so grateful for everything they have done for my deceased brother and surviving family during this difficult time. This is a group of truly special people!
My Mother and I drove to Madison, WI from Florida not knowing anything or anyone in the area except that my brother lived there and had passed away unexpectedly. A neighbor of his suggested checking with Ryan Funeral Home. I stopped in at one of their locations and explained that we had no plans in place and no knowledge of what we could or should do. Without any notice at all, Funeral Director Ross Vitale made the time to meet with us that same day to assist with arrangements. I was so thankful for his kindness in doing so since I did not think it would have been possible that soon. Ross was able to put us at ease by handling everything from the legal information aspects to logistics with the Medical Examiner. Most of all, he did not judge. Ross was faced with an atypical situation between my family and the deceased. Many of us were at odds with the deceased, including myself, and I was left to handle final arrangements. I'm certain this might have appeared to be more business-like to someone looking in from the outside. It didn't matter - Ross respected and responded just the way we needed. He reminded us that we were not the only family to have these feelings and that there was no need for shame. This reassurance was and has been more important than I would have thought or can explain. Another circumstance arose after Ross helped us decide final arrangements. My brother was an organ and tissue donor. Because of this, the Medical Examiner had informed my Mother that she would not be able to view her deceased son. Although we were not close with my brother (her son), I felt it was something I needed to try to make happen for my Mother's sake. I called Ross after we had already discussed that there would be no viewing. Ross was able to arrange for a private viewing for my Mother. This meant everything to me that he went so far above anything required of him at that point. I believe his kindness at that time provided for closure and opened the door for some healing that may not have otherwise been possible for Mother. For that and all else Ross did for us, I will remain forever grateful. I cannot thank Ross and the staff of Ryan Funeral Home for all of their help and caring at such a desperate time.
We want to thank you and your entire staff for the wonderful way you took care of us. Mom could not have looked any prettier, the casket was beautiful and the flowers turned out so lovely. We truly appreciate all you did!
Thank you for the outstanding services you provided to our family on behalf of our mother. You were professional yet warm and so accommodating in helping with our last minute changes. For a family in the throes of grief, you were a godsend.
Jessica did a fantastic job of working with my brothers, sisters-in-law and I during a difficult time. From the time she spoke to us at the Hospice facility until we had things finished up with the whole funeral, she was amazing. Small touches she added to the service showed that she listened and took in all of our comments. She knew all of us by name , even the grandkids and great-grandchild. Jessica really made us feel comfortable and like we were her only client.
Eva, There aren't enough words to express our thanks and appreciation for helping us through the funeral process. You made a very dificult day a little easier and we will never forget it. Thank you!
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